Shipping Policy
- All orders will be shipped within a timely manner via the most economical way while providing suitable protection for items shipped.
- If quicker shipping service is required, please note such needs in special instructions during the checkout process.
- Charges for International shipping and shipping to the territories will be determined and added to total at time of shipping.
Return Policy
- No merchandise will be accepted for return or exchange after 10 days of the original purchase
- Any merchandise returned for any reason should be accompanied by a letter of explanation and also by the cash register receipt, or a copy of the packing slip or invoice.
- Never send anything to us without your return address on the parcel.
- For goods being returned from outside of Canada, the customer is responsible for any customs-related costs incurred for the parcel entering Canada. Customs documentation should be completed by the customer clearly stating that the parcel contains Canadian goods being returned to the supplier.
- Some returns may be subject to re-stocking charges.
- No credit will be given for shipping/handling charges unless we made a shipping error.
- Depending upon the method of payment used and/or the status of your Supplies and Purchasing customer account, credit will be given as a credit on your Supplies and Purchase customer account, credit on your MasterCard or Visa credit card account, or in the form of a refund cheque.